Refunds & Returns Policy

1. Introduction

At Bookmark.pk, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we provide an easy returns and refund process.

2. Eligibility for Returns

  • Return Period: Items can be returned within 2 days of delivery.
  • Condition of Product: Returned items must be:
    • Unused and in original condition.
    • Packed in original packaging.
    • Accompanied by proof of purchase (order confirmation email or receipt).

3. Non-Returnable Items

Certain products cannot be returned for safety and hygiene reasons. These include:

  • Personal care items.
  • Customized or made-to-order products.
  • Items marked as “Final Sale.”

4. Refunds

  • Inspection Process: Once we receive your returned product, we will inspect it and notify you about the approval or rejection of your refund.
  • Refund Method: Approved refunds will be issued through the original payment method or as store credit.
  • Processing Time: Refunds may take up to 7 business days to reflect, depending on your payment provider.

5. Exchanges

  • Products can be exchanged within 2 days of delivery.
  • Exchanges are subject to stock availability.
  • If the requested product is not available, you may choose to receive a refund or store credit instead.

6. How to Initiate a Return

To start a return or exchange request:

  1. Email us at info@bookmark.pk with your order number and reason for return.
  2. Our support team will guide you through the return process.
  3. The product must be handed back in its original condition for inspection.

7. Contact Us

For any questions or assistance with returns and refunds, please contact us at:
📧 info@bookmark.pk